Cancellation insurance conditions
When and how can you take out the insurance?
It must be contracted when paying the deposit. In the case of reservations made through the website, the “Cancellation Insurance” extra must be selected before making the payment. For proposals received by email, the deposit amount which includes the cancellation insurance must be paid.
Can the insurance be taken out later?
No. The insurance can only be contracted as described in the previous point.
What amount does the insurance cover?
The cancellation insurance covers the program fee after the confirmation of availability period has ended, excluding the cost of the insurance.
The eventual increase in the program amount after the confirmation of availability period will not result in an increase in the insured amount.
Any reduction in the program amount after the confirmation of availability period will result in an equivalent reduction in the insured amount. The insured amount will under no circumstances exceed the program amount at the time of any cancellation.
* To find out what the availability confirmation period is, please refer to the “Confirmation of availability” section of the Regulations.
Can insurance be updated to cover the new amount of a modified program?
No. If changes are made to the program after the availability confirmation period that increase the per-person fee, the new per-person fee added with these changes cannot be covered by the insurance. This uninsured portion of the reservation will be subject to the activity’s normal cancellation policy.
Which cancellation reasons are covered?
Any reason is valid.
Can the insurance be taken out individually?
The insurance is individual, but it cannot be contracted separately from the other members of the reservation; it must be contracted for all of them.
If the reservation is transferred, is the cancellation insurance also transferred?
Yes, if the reservation is transferred to another person, the insurance will also be transferred to the person to whom the reservation is transferred, but it will not cover the administration fees for the transfer. The insurance is not transferable under any other circumstances.
When and how is the amount refunded?
Within 15 days of receiving notification of the cancellation and the account number to which you wish to receive the refund, if you paid by bank transfer. Generally, the refund will be issued using the same method used to make the payment.
Only the portion of the reservation amount paid at the time of cancellation will be refunded. No refunds will be made for any amounts not previously paid.
Can the cancellation insurance be refunded?
Once the availability confirmation period has ended, the cancellation insurance amount cannot be refunded under any circumstances. If you cancel your reservation within the availability confirmation period, the full amount of your deposit, including the insurance amount, will be refunded.